Shipping & Delivery

This page explains how shipping information is presented and what to expect after placing an order.

Destinations and rates

Available shipping destinations, methods, and charges are calculated during checkout based on the delivery address and the items in your cart. An order can be completed only when a valid delivery option is available.

Order processing

Processing begins after an order is confirmed. Orders placed during weekends, holidays, launches, or periods of high demand may require additional handling time. You will receive an email when tracking becomes available.

Delivery estimates

When an estimated delivery range is available, it may appear at checkout or in order communications. Estimates are not guarantees and can be affected by carrier networks, customs, weather, address issues, and other events outside our control.

Tracking

Use the tracking link in your shipping confirmation. A label can be created before the carrier completes its first scan, so tracking may not update immediately. Visit Track Order for more guidance.

Split shipments

Items may ship separately when they are fulfilled from different locations or become ready at different times. Separate tracking details may be provided for each parcel.

Address changes

Review your address carefully before placing an order. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins and cannot redirect every parcel once it enters the carrier network.

International orders

Customers are responsible for entering an accurate address and for any import duties, taxes, brokerage charges, or customs requirements assessed by the destination country unless checkout explicitly states otherwise.

Delayed, missing, or damaged parcels

Check the carrier tracking details and delivery location first. If you still need help, contact us with your order number and tracking information so we can review the next steps.