Track Your Order

Once an order ships, tracking information is sent to the email address or phone number used at checkout.

Where to find tracking

• Open your shipping confirmation and select the tracking link.
• Sign in to your customer account and review your order history when account access is available.
• Check spam or promotions folders if the shipping message is not in your inbox.

Tracking has not updated

A shipping label can be created before the carrier completes its first physical scan. Updates can also pause while a parcel moves between facilities, clears customs, or waits for a local delivery partner.

Marked delivered but not found

Check the delivery location, household members, building reception, parcel lockers, nearby safe places, and the carrier's delivery notes. Then contact the carrier using the tracking number.

Need help?

If the tracking information remains unclear, contact us with your order number and tracking number so we can review the available information.