RETURN & REFUND POLICY

Last updated: August 18, 2026

At Nolera, we want customers to receive the products they ordered in acceptable condition. This Return & Refund Policy explains when returns, replacements, refunds, or other resolutions may be available.

30-day return request period

Unless otherwise stated on a product page, eligible return requests must be submitted within 30 days after confirmed delivery.

A return request does not automatically mean a return or refund has been approved. We may review the product, condition, reason for return, supporting information, and circumstances before approving a resolution.

To request assistance, contact Nolera through our Contact page and provide your order number and the email address used at checkout.

Return eligibility

For a standard preference-based return, an item generally must be:

unused; unworn where applicable; unwashed; unaltered; undamaged after delivery; in substantially original condition; and accompanied by its original packaging, accessories, components, and materials where applicable.

Proof of purchase may be required.

Hygiene-sensitive and personal-care products

Because Nolera sells products that may come into contact with the face, mouth, skin, or body, some products are subject to additional hygiene restrictions.

Opened, worn, applied, or used personal-care and hygiene-sensitive products may be ineligible for a preference-based return.

This category may include products such as disposable facial towels, sleep or mouth tape, nasal patches, opened skincare or cosmetic products, and other items that cannot reasonably be resold after use for hygiene reasons.

This restriction does not prevent customers from reporting products that arrived damaged, defective, incorrect, contaminated, or otherwise materially nonconforming.

Some jurisdictions specifically permit return restrictions for goods that cannot be resold because of health considerations, but restrictive policies should be clearly disclosed. For example, California expressly recognizes such health-related exceptions.

Damaged, defective, incorrect, or missing products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or materially different from what was ordered, contact us as soon as reasonably possible.

We may request evidence including photographs or video of:

The product; the packaging; the shipping label; the damaged area or defect; or the contents of the package.

This helps us investigate the claim with our supplier, warehouse, carrier, or fulfillment partner.

Depending on the circumstances, an approved resolution may include a replacement, reshipment, refund, partial refund, or another reasonable remedy.

Unauthorized returns

Do not mail a product back without receiving return instructions from Nolera.

Do not send returns to:

Zendrop; a supplier; a manufacturer; a warehouse shown on the package; or the sender address appearing on a shipping label,

unless Nolera specifically instructs you in writing to use that address.

Products sent to unauthorized addresses may be lost and may not qualify for reimbursement.

Return shipping

For an approved preference-based return, the customer is generally responsible for return shipping unless Nolera agrees otherwise or applicable law requires a different result.

When a verified issue resulted from our error or an item arrived damaged, defective, or incorrect, we will determine the appropriate resolution and whether a physical return is necessary.

Refund processing

Approved refunds are generally issued to the original payment method.

After Nolera submits a refund, banks, card issuers, and payment providers may require additional processing time before the credit appears.

We do not control financial-institution processing times.

Non-refundable charges

Unless required otherwise by applicable law, original shipping fees, expedited shipping charges, international duties, customs charges, brokerage fees, and similar third-party charges may be non-refundable when the original shipment was properly completed.

Final sale

Certain products or promotions may be designated Final Sale.

A Final Sale designation will be disclosed before purchase where applicable.

Final Sale status does not eliminate rights relating to damaged, defective, incorrect, or otherwise legally nonconforming goods where applicable law provides a remedy.

Order cancellation

Contact us as quickly as possible if you wish to change or cancel an order.

We will try to accommodate the request, but cancellation or modification is not guaranteed after fulfillment processing has begun.

If an order has already shipped, the normal return rules will generally apply.

Abuse and fraudulent claims

Nolera reserves the right, to the extent permitted by law, to deny return privileges or cancel future transactions where we reasonably determine that a customer has engaged in return fraud, fraudulent payment disputes, repeated false non-delivery claims, manipulation of promotions, or other abusive conduct.

This provision does not restrict a customer's lawful consumer, payment-card, or dispute rights.

Consumer rights

Nothing in this policy limits any refund, replacement, warranty, or consumer right that cannot lawfully be waived.